Quality assurance and support (Stone Mountain, GA)

 InfoGA communication often 100% employee-owned ad agency is nationally more than 8 location. Since 1967, including any media channel through your custom solution offers. Advertising, technology services, page production, photography, design, Web services, art direction, database management, and multimedia services.

You must handle our current quality assurance and support, the following duties.

Internet / Software/Web application testing responsibility
Specific problems in the programs, hardware, operating systems, and network environment, ? behavioral software compatibility test.
? to create and maintain database tests of known defects. Design for test planning, scenario, script, and instructions.
Specifies the procedure ? to develop or review quality standards, methods, or products or to release ready.
Areas of impact database, software scenarios, regression test desk ? development test program negative test, error or bug retests, or ease of use.
? document software software developers by using defect tracking system and report the bug defects.
? bug resolution efforts to monitor and track the success.
Guarantee the ? document test procedure replication procedures and standards compliance.
? evaluation or recommendation software testing and bug tracking.
? from unplugged program item reference, and it is recommended to change to ensure compliance.
Maintaining the ? software testing program.
Known ? survey customers ' problems technical support.
Make sure ? monitor program performance efficient, problem-free operation.
To participate in product design verify ? input functionality requirements, product design, schedule, or a potential problem.
According to ? plan test schedule and strategic project scope or delivery date.
Recommendations to the ? providing feedback and software ease of use and functionality for developers.
With customer ? collaboration site staff or evaluation or problem diagnose and solutions recommended.
? conduct historical analysis of test results.
? technical released support for applications and services.
Guarantee ? reviews software documentation technical accuracy, compliance, or completeness.

Responsibility for customer support

To resolve the issues ? answer customer questions about working with computer software and hardware.
Support activities, and keep track of ? daily data communication transactions, problems and corrective action.
? action computer diagnostic investigations and issues to resolve, provides technical assistance and support.
Training users on the proper use of ? developing training materials and procedures, and software solutions.
The ? reference key hardware or software problem or defect product vendors or service technicians.

Skills

? 2 years computer experience
? Mac and PC experience
? browser testing experience
? customer service experience
? high school diploma

Location: Stone Mountain, GA compensation: experience based only on principal. Recruiter does this job posters please contact us. About this work please call! job posters please inquire about other services, products or commercial interests.

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